AMBROSIE Homes represent a registered private provider of social welfare services. 138 clients use our residential services. The company took care of 4 500 patients in homes during 26 years of activity at the market.
AMBROSIE Homes represent a registered private provider of social welfare services. 138 clients use our residential services. The company took care of 4 500 patients in homes during 26 years of activity at the market.
100
 employees
30
projekty
projects
Many common commercial companies might envy us the efficiency of work. The primary motivation for establishing the process automatization and time management in 2021 was the rising exhaustion and concerns about the burnout of our key employees. APUtime helps us to react on a constantly-changing situation quickly and in a least complicated way.
Ing. Ivana Kučerová, MBA
Director of AMBROSIE Homes

We work with APUtime on a daily basis. Its desktop represents an opening page that the user of a company computer sees in an Internet browser. Mobile applications are used especially by field workers.

Assignment

In 2019, the company’s executivedirector decided to proceed with the digitalization of the company.

The aim was to make the implementationof administrative tasks simpler, reduce the dependency of individual employeeson specific offices and make the training of new employees easier.

The years 2020 and 2021 posed anextreme traffic load as they were accompanied by fears, uncertainty, chaos andenormous increase in administration. However, at the same time those years confirmedthat the decision - to start using available technologies to the full - wasright and well-timed.

The last area that needed attention wasautomated process management and remote work management.

Solution

Since 2019, the company has beenworking in Microsoft Office 365 cloud environment. The company is procedurallymanaged by mandatory Social Welfare Care Standards, which are implementedthrough internal procedures, rules and other documents.

In January 2021, we proceeded to theautomatization of a maximum amount of processes in order to reduce the organizationaland administrative workload (that affects especially social workers). Thewinner of the selection procedure was APUtime. The factors that decided thewinner were the presence of an autonomous planner, system flexibility and anextremely simple user interface suitable for ordinary employees who do not use acomputer, but only a mobile phone.

Digitalization considerably helps incommunication between management and ordinary employees. Moreover, it maximizesthe task-handover speed with the limitation of a personal contact, which iscurrently a priority in social welfare services.

A part ofprocesses is automatically activated by filling in a form on its website (applicationfor admission, reservation of dates for video-calls, reporting technicaldefects in a building, and others). The employees of individual departments assignand manage the rest. The necessary documents are stored in a cloud environment.The integration of APUtime with MS Outlook enables APUtime to be linked withcalendars.

About 10 % ofemployees are at our disposal only during the precisely set hours. APUtimeautomatically plans their work only for this specific time, which results in nounnecessary time delays or communication confusion.

Process templates

  • Processing of electronic requests for video-calls with clients, meetings with management, etc.
  • Changes in visiting hours (the activation as instructed by the public administration or a facility doctor, management’s decisions, organizational plan, announcements to employees, announcements to clients, information on a website, practical deployment, etc.)
  • Attending to applications for admission (record keeping, assessment, reply, filing into records, continuous audit, archiving of invalid, activation of valid while place release)
  • Social inquiry before the applicant’s admission and acts preceding the admission
  • Admission of new clients (physical admission, accommodation, setting up the services, signing the necessary documents, acceptance and processing of the medical records, selecting the room, room interior adjustments, meeting a key worker, setting up an individual plan, etc.)
  • Attending to the feedback (multiple sources – response to the initiative, its solution, archiving)
  • Solving the cases of emergency (method of solution, its documentation)
  • Training of new employees based on their professions (contract, entry documentation, trial shift, probation  period, feedback, etc.)
  • Work with interns and external volunteers
  • Acceptance of gifts (contract, method of working with a donor, using the gift, entry in records

...and about 30 more

Groups of users

  • Company management (management)
  • Economic department (project managers)
  • Health care manager (project manager)
  • Social workers (project managers)
  • POP (worker)
  • Nurses (worker)
  • External consultants (worker)

Project Categories

  • Home care services
  • Residential services based on their types
  • Administrative projects

Labels

  • Identification of external workers, who need to be requested for the given task and who do not use the system

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